Refunds are applicable within 30 days from the initial payment or purchase of products or services from Milliva.
To qualify for a refund, clients must demonstrate that the integration has not been successfully implemented or is not functioning as expected.
Refunds for static, dynamic website development and app development may be granted if the website does not meet the agreed-upon specifications outlined in the project scope.
Refunds for Digital Marketing services will be approved if the clients prove that the campaign objectives must be qualified for a refund.
Our management team will review the refund request to assess eligibility.
Approved refunds will be processed within 14 business days via the original payment method.
Any services fully or partially delivered at the time of the refund request are non-refundable.
Depending on the stage of the project, cancellation fees may apply to cover incurred expenses and work completed up to the cancellation date.
Certain expenses, such as third-party licensing fees or domain registration costs, are non-refundable.
The refund policy is subject to periodic review and updates at Milliva's discretion.
Any changes to the refund policy will be communicated to clients through our website or other official channels.